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Why do I see a 'service temporarily unavailable' message when I'm making a payment online?

*** Please note: we are aware of an issue impacting customers attempting to make the first payment to an online payee. ***

While we work to resolved this issue, you can make the payment online by following these steps:

  • Delete the payee
  • Select "Make payment/transfer"
  • In the “To” section, select "Pay someone new"

If you are seeing this message when trying to make a payment to someone you have paid before, it may be because the payee has changed their account and the details are no longer valid.