How can we help you?

Open provides a set of standards under which the obligations in the European Payment Services Directive 2 in relation to Third Party Providers can be implemented.

It is a secure way for you to share your information with Third Party Providers, as well as offering alternative payment methods. It will make it easier for companies to offer different and innovative services, while giving you more choice and more control over your money and financial information.

This will be achieved by banks making certain information accessible to approved Third Party Providers in a standardised, straightforward and secure way when you seek services from Third Party Providers. All Third Party Providers will be regulated by the Central Bank of Ireland.

Do I need to share my information/data/details?

No, the use of Open Banking is entirely down to you. You’re in complete control; if you want to use Open Banking, you’ll be asked to provide explicit consent to a Third Party Provider accessing your data, choosing how long and what they can do with this data. These Third Party Providers will only be able to access account information once you have provided your consent to them. If you decide not to take part in Open Banking and take no action, nothing will change.

If you do opt to use the services of a Third Party Provider, it’s very important for you to read the Third Party Provider’s Privacy Notice, and the Terms and Conditions of the service to understand exactly what information they’ll be accessing and how they’ll use your data.

Is sharing my information using Open Banking safe?

Yes - Everyone involved in Open Banking must comply with Data Protection Laws and will be regulated by Central Bank of Ireland.

Third Party Providers are not permitted to take any action on any account without the explicit consent of the account holder. This is a binding legal requirement placed on authorised Third Party Providers. Your information is protected and encrypted to the same level of security as the Bank’s Online Banking i.e. Anytime, Bankline or Mobile.

Is sharing my information using Open Banking secure?

Yes, your data is encrypted and its usage is tracked; only Third Party Providers regulated by the Central Bank of Ireland or other competent authorities can use it if you have provided your consent to them.

Who are the Third Party Providers?

Third Party Provider could be any company that offers you a payment initiation service or an account information service. Third Party Providers are regulated by the Central Bank of Ireland (CBI); all authorised Third Party Providers will appear on the CBI Register of Payment Services Firms as a Payment Initiation Service Provider and/or an Account Information Service Provider.

We don’t know which companies will apply to become an authorised Third Party Provider, but these could be other big high street banks, newer smaller banks, or other companies that aren’t banks but provide similar services e.g. credit reference agencies, and comparison websites.

How do I give my consent to third parties in Open Banking?

Once you’ve decided to use a Third Party Provider, you'll be asked to give the Third Party Provider explicit consent to share your information with them. You'll give your consent on the Third Party Provider's website/application; once given you will be redirected to your Anytime, Bankline or Mobile app login page, where you’ll enter your login details directly. Only once authorised by you, and the Bank has checked the third party is authorised by the Central Bank of Ireland will we share your data securely. We'll store your consent and check it every time the Third Party Provider requests access to your account. You'll be able to check your consents via your Anytime, Bankline or Mobile Banking app.

How do I sign up for Open Banking?

To use Open Banking you must be registered with Anytime, Bankline or Mobile Banking. To sign up for Open Banking you’ll need to give initial consent via a Third Party Provider’s website/application. You’ll need to provide separate consents for every Third Party Provider you use. These consents will expire after 90 days so you’ll need to renew these, if you wish consents to continue beyond this time.

I only have a credit card, can I still use Open Banking?

Yes, however you must be registered for Anytime Banking/Bankline to do this.

I don't want to use Open Banking.

That’s fine; you don’t need to do anything. Without your explicit consent, Third Party Providers will not be able to access any of your account information.

How do I stop sharing my information in Open Banking?

To stop sharing your information, you will be required to withdraw your consent for each Third Party Provider you want to stop sharing your information with.

You can withdraw your consent either by going to the Third Party Provider’s website and revoking consent there, or by accessing your consent preferences via Anytime Banking, Bankline Banking or Mobile Banking app and revoking each consent.

How do I access my consent preferences in Anytime Internet Banking?

Sign into your Anytime, Bankline or Mobile Banking as you would normally and select the Security tab from the menu on the left hand side.

In the security page, in the first box (Change login and access details), click on the text “find out how to view or change your consent preferences”. You’ll then be taken to the sign on page where you will be prompted to enter your customer number, allowing you to access your consents.

Within the consent portal you will be able to see all Third Party Providers with a consent, clicking on each one will allow you to view more details and cancel consent if desired.

How do I access my consent preferences in my mobile app?

Sign into your mobile app as you would normally.

To manage your open banking consents on mobile banking, first tap on the profile icon.

Next tap on "Settings" followed by, "Manage permissions“. Then enter your customer number as prompted.

You will then be able to see all third parties with a consent, clicking on each one will allow you to view more details and cancel consent if desired.

I can't access my consent preferences as I've forgot my Customer Number, what do I do?

If you’ve forgotten your Customer Number, you can go back to your Anytime or Bankline Banking account summary page where the details are held. The last four digits are displayed and your date of birth (ddmmyy) is masked. Alternatively if you are in the mobile app, then, it's in the 'More' tab, tap 'Need Help' and then 'My customer number'.

How do I revoke a consent I have given to a Third party in Open Banking?

You can revoke your consent either by going to the Third Party Provider’s website and revoking consent there, or by accessing consent preferences via your Anytime Banking, Bankline or Mobile Banking app and revoking each consent.

Is there a limit to the amount that can be made in a payment using Open Banking?

There’s a €25,000 payment limit through Open Banking. If the payment is to a new payee you’ll require your card reader to authorise the payment.

Who do I contact if I suspect Fraud?

If you suspect fraud on your accounts please contact:

Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm 1800 245 403

If calling outside of these hours, or from outside Ireland call (+44) 370 010 1913.

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

Please be prepared to answer some security questions so we can verify you.

Calls may be recorded.

How do I make a complaint?

We are sorry you feel the need to complain. You can tell us what went wrong in the following ways:

Make a Complaint

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Anytime Banking or our website