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My card is not working, what should I do?

Your debit card

If your debit card is not working for any transaction, please contact us or visit your local branch.

Telephone banking
1 850 424365 (Overseas +353 18047475)
Minicom: 1800 924 615
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

Ulster Bank branch locator
Find your nearest branch using our branch locator (opens in a new window).

Your credit card

If your credit card is not working for any transaction, our telephone helpdesk can help in a number of circumstances. Please contact our credit card helpdesk.

Card services
1 890 924 257
Overseas: +44 126 850 8018
Minicom: 1800 924 615
Open 24 hours a day.
Calls may be recorded.

Your Anytime Internet Banking card

If your Anytime Internet Banking card for use with a card-reader is not working, please contact our helpdesk. Please have your Anytime Internet Banking customer number to hand.

Anytime Internet Banking helpdesk
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