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I am trying to register for the mobile app - why won't it accept my Anytime Internet Banking details?

The mobile app runs alongside your Anytime Internet Banking. If you have locked yourself out of Anytime Internet Banking or telephone banking this may be why you are unable to register for the app. Once you have reset your Anytime Internet Banking log in (there are prompts to do this on the Anytime Internet Banking log in page) you should be able to successfully register for the Mobile app.

Please note that you should have your own individual Anytime Internet Banking details and your Customer Number is a 10 digit number that starts with your date of birth.

If you had the app previously and you are trying to re-register, we may still recognise your Anytime Internet Banking details linked to another device. To remove your old registration, select the ‘Forgotten passcode’ link. This will remove your mobile banking registration, and allow you to re-register for the app.