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How can I cancel a SEPA (Single Euro Payments Area) direct debit?

As a result of the change over to the new SEPA Direct Debit Scheme most of your Direct Debits will be re-created by the originator.

This will mean that you will need to contact a member of staff to cancel the new SEPA Direct Debit mandate until after the first time it has been paid and your account will also have 2 direct debit mandates to the same company - the old mandate and the new mandate.

If you need information about your direct debit history such as amount last paid date or reference you can find this in our online Transaction Search (in the Statements Section) where you can filter for 'Direct Debits'.

Your old Direct Debit mandates will continue to show as 'Active' until you choose to cancel them but will tend to show at the bottom of the screen due to it's older last presentation date.

How do I cancel a Direct Debit?