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Why am I seeing a scam warning when trying to make a payment?

Customers continue to lose money to scams in a number of ways which can have a devastating impact. We are introducing educational content when making a new payment to help you stop and think, and reduce the likelihood of scams being successful.

Why is the scam warning shown for some payments and not others?

Scam warnings are shown whenever you make a new payment via Anytime Internet Banking and the mobile app. This gives you the best chance to protect yourself from falling victim.

What advice can you provide before I make a payment?

We can provide guidance on how to make payments safely however we also need you to stop and consider whether a payment instruction could be a scam before continuing.

You are best placed to challenge any request for payment. Before you make the payment you should be fully confident it’s not a scam. If you’re in any doubt, don’t continue.

Why might I lose my money if the payment is a scam?

Most payments are processed immediately after you authorise them. This means that by the time people realise it’s a scam, the money has reached the destination account and will very likely have been withdrawn or moved, making it difficult to track and recover funds.

Where can I get more advice on how to protect myself from scams?

The guidance provided in the payment journey provides important information which you should take time to read before continuing.

If you would like further information on how to stay safe and secure please visit our security centre or the Take Five website (opens in a new window).