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Why can't I set up alerts?

If you're having problems setting up alerts it may be due to one of the following:

  • No email and/or mobile recorded - You must provide us with either a valid email address or ROI mobile number so we can send the alerts to you.
  • Alert type - Some alerts can only be setup once you have opted to turn off paper statements.
  • No eligible accounts - Only personal current and most savings accounts are eligible.

When you manage your alerts from the 'Alerts' section within Anytime Internet Banking only accounts that can support the alerts service will be shown.

If the problem you're experiencing is not related to the reasons mentioned please call telephone banking or visit your local branch.

Telephone banking
1850 211 830 (overseas +353 18047475)
Minicom: 1800 924 615
Open Mon to Sun 8am - 10pm.
Automated service available 24 hours a day.
Calls may be recorded.

Ulster Bank branch locator
Find your nearest branch using our branch locator (opens in a new window).

Text alerts are currently not available on business accounts.