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I am going abroad and don't want my card to be blocked, what should I do?

When our systems recognise activity on your account that is similar to known fraud trends your card usage may be restricted. We must then confirm with you if this recent activity is genuine or fraudulent.

Please let us know of any planned travel arrangements you have made so that we can add this information to your card.

You can let us know by calling in to one of our branches or over the phone at least 24 hours before your trip.

Telephone banking
1 850 424365 (overseas +353 18047475)
Minicom: 1800 924 615
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

You can also register your travel plans by logging in to the Mobile app, and from the bottom bar select the Help icon and then 'Going Abroad' and then follow the instructions.

If you have used your card and the payment has been declined you should check that:

  • you have sufficient funds in the account
  • the merchant accepts your card type
  • your card is active

If you need to clarify any of these checks you should call our telephone banking team before contacting the fraud team. When you have carried out these checks you should call our fraud line:

Ulster personal and business accounts
1800 245 403
overseas: +44 370 010 1913
Open 24 hours

We always recommend you have other payment methods with you when you travel abroad. (eg other debit cards credit cards or foreign currency).