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Did you know, there is now the functionality to cancel your Direct Debit’s without the need to call? Other channels include our online form which can be accessed here, or Anytime Internet Banking - (opens in a new window). If cancelling via the online form, the request should be completed prior to 3pm the day before it is due to debit and the direct debit cancellation will be actioned in the next 24 hours.

You can cancel a direct debit online up to 8.20pm on the day the payment is due to be taken from your account.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

Your balance might not look as you would expect when cancelling a direct debit. Visit When can I cancel a direct debit? for some examples.

Cancelling a direct debit online

  1. Log in to Anytime Internet Banking at (opens in a new window)
  2. Select 'Payments and transfers' from the main menu
  3. From the 'Direct debits' section select 'Manage direct debits'
  4. Select the appropriate direct debit from your 'Existing direct debits' list
  5. Select 'Cancel direct debit' and follow the instructions on screen

It may take up to 24 hours for the balance of your account to be adjusted.

If you cancel your direct debit at or after 8.20pm on the day the payment is due future payments will have been cancelled. However the payment due on that day will already have been taken and we will not have been able to retrieve it.

Please note, we are prioritising help for those customers who need us the most. We are trying to keep our telephony lines open to help customers who are in an emergency situation throughout the coronavirus incident.

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