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How do I cancel a direct debit?

You can cancel a direct debit online up to 8.20pm on the day the payment is due to be taken from your account.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

Your balance might not look as you would expect when cancelling a direct debit. Visit When can I cancel a direct debit? for some examples.

Cancelling a direct debit online

  1. Log in to Anytime Internet Banking at www.ulsterbankanytimebanking.ie (opens in a new window)
  2. Select 'Payments and transfers' from the main menu
  3. From the 'Direct debits' section select 'Manage direct debits'
  4. Select the appropriate direct debit from your 'Existing direct debits' list
  5. Select 'Cancel direct debit' and follow the instructions on screen

It may take up to 24 hours for the balance of your account to be adjusted.

If you cancel your direct debit at or after 8.20pm on the day the payment is due future payments will have been cancelled. However the payment due on that day will already have been taken and we will not have been able to retrieve it.

Cancelling a direct debit over the phone or in branch

You can also cancel a direct debit at a branch or via Telephone Banking.

If you believe the payment has been requested in error please contact your local branch or telephone banking.

Telephone banking
1 850 424365 (overseas +353 18047475)
Minicom: 1800 924 615
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

Ulster Bank branch locator
Find your nearest branch using our branch locator (opens in a new window).