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Help & support Help with your card Card functionality

If your debit, credit or Anytime Internet Banking card is not working for any reason, please chat to Cora, your digital assistant.

Click on the ask Cora button below to start a chat and type "Card not working".

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Ask Cora

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Anytime Banking or our website

Trending Questions 🔥

Where can I find my account number and sort code?

You can find your 8 digit account number and 6 digit sort code by logging in to Anytime Internet Banking. Log in to Anytime Internet Banking at www.

How long will a payment or transfer take to arrive?

Transfers between your accountsAs long as you have enough money in the account that you want to transfer from then the transfer to your other online

I am going abroad and don't want my card to be blocked, what should I do?

When our systems recognise activity on your account that is similar to known fraud trends your card usage may be restricted. We must then confirm with you

Can I use my debit card abroad?

Can I use my debit card abroad?Using a Ulster Bank VISA debit card is an easy and convenient way of paying for goods and services wherever you see the

Recent Updates

Where can I find my IBAN and BIC details?

Your BIC or Bank Identifier Code (also known as a Swift code) for your ROI Ulster bank accounts is ULSBIE2D. This is the same for all of your accounts.

How do I order a new, replacement or additional card-reader?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one  in . Your

How long does it take for a cheque to clear in my account?

Paper Clearing OnlyYou'll normally need to wait 4 working days after paying a cheque in for it to clear, so if you pay a cheque in on Monday