How can we help you?

When our systems recognise activity on your account that is similar to known fraud trends your card usage may be restricted. We must then confirm with you if this recent activity is genuine or fraudulent.

Let us know you'll be using your card abroad

To register your travel plans for your credit card or debit card, you can do this on the mobile app.

To register your travel plans for your debit card:

  1. All you need to do is tap on your account from the main page and go to ‘Manage my card’
  2. Tap ‘Going abroad’ then ‘Add trip’ (iOS devices) or ‘Register card’ (Android devices)  and follow the instructions on screen 

To register your travel plans for your credit card:

  1. All you need to do is tap on your credit card from the main page and go to ‘Manage my card’
  2. Tap ‘Going abroad’ then ‘Add Trip’ (iOS devices) or ‘Register card’ (Android devices)
  3. Type in the name of your trip, add the dates of when you are departing, and then when you are returning, then choose your country
  4. Tap ‘Save’ and your travel plan will be added to your credit card

You will be able to create one Travel Plan at a time by choosing 'Add Country', for a maximum period of 90 days, that includes up to seven countries. Each country will need to be registered individually e.g.

  1. Destination 1 - Germany, entry 27/08/20XX, exit 10/09/20XX
  2. Destination 2 - France, entry 11/09/20XX, exit 16/09/20XX (etc)

Please check that your Travel Plan:

  • Does not have overlaps or gaps between destination dates
  • Is no longer than 90 days in duration

The Travel Plan will apply to debit cards only attached to accounts managed via Mobile Banking and only in your name. Joint account holders should register separately.

Don’t have the mobile app?

It’s quick and easy to download and it takes just a matter of minutes to register, here is what you need to do.

The Mobile App is available on compatible iOS and Android devices via the App or Play store; alternatively you can text yourself a link to the app from our website. (opens in a new window) The App is available to customers with Anytime Banking and a Republic of Ireland or international mobile number in specific countries.

If you have a credit card, you can let us know you’re travelling by

For registering travel plans for credit cards, you can also let us know by calling in to one of our branches or over the phone at least 24 hours before your trip.

Telephone banking
0818 210 260 (overseas +353 18047475)
Minicom: 1800 924 615
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

If you have used your card and the payment has been declined you should check that:

  • You have sufficient funds in the account
  • The merchant accepts your card type
  • Your card is active

If you need to clarify any of these checks you should call our telephone banking team before contacting the fraud team. When you have carried out these checks you should call our fraud line:

Ulster personal and business accounts
1800 245 403
overseas: +44 370 010 1913
Open 24 hours

We always recommend you have other payment methods with you when you travel abroad (eg other debit cards credit cards or foreign currency).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Anytime Banking or our website