How can we help you?

To make a payment or transfer using the mobile app please follow these instructions based on what type of device you are using:

Make a payment

1. From your chosen eligible account, select the 'Pay' button from the Home screen, or 'Payments' from the account menu.
2. Select 'Make a payment'.
3. Tap on 'Choose payee' and then 'Pay someone new'.
4. Enter the payee’s name, account number and sort code, and then tap Continue.
5. Enter a reference and choose the amount and date.

To ensure your money is safe, we will sometimes ask you to authorise a payment using Face ID/Touch ID on iOS, fingerprint on Android or your app passcode.

Transfer between accounts

1. From your chosen eligible account, select the 'Transfer' button from the Home screen, or 'Make a transfer' from the account menu.
2. Choose which account you would like to transfer to and the amount.
3. Select 'send now' or 'send later' then 'Make a transfer'.