How can we help you?

With 'Pay someone new' in the mobile app you can make a payment using just an account number and sort code without having to set up the payee in Anytime Internet Banking.

  1. From the Home screen, select the 'Pay' button from the account you would like to make the payment from, followed by 'Make a payment'.
  2. Choose 'Select payee' then 'Pay someone new'

To ensure your money is safe, we will sometimes ask you to authorise a payment using Face ID/Touch ID on iOS, fingerprint on Android or your app passcode.

You can pay bills and send money to friends or family even if they don't have a Ulster Bank account and you don't need your card-reader.

If you would like to save the payee details to pay again another time; while making a payment to someone new, you can use the "Save payee details" option on the "Check and confirm" screen.

Limits and timescales

More information on the mobile app payment limits.

With 'Pay someone new' you can send a maximum of €1000 in a single payment. If you are making a number of smaller payments the sum of all such payments cannot exceed €1000 in a working day. You can make up to five payments in the same period. The recipient will not appear in your saved payees.

Once a payment has been sent the payee's account should be credited instantly, however it can take up to 2 hours.

If you're experiencing difficulties when using 'Pay someone new' in the mobile app, please contact us.

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Cora can help you with a wide range of queries, including this one.

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Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

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Find Cora in the mobile app, Anytime Banking or our website